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Transforming the core infrastructure operations for a World-leading A&D Company

About the Customer

World’s leading manufacturer and service provider for aerospace & defense industry.

Challenge

The client organisation was formed out of a major government owned entity and had operations from major geographies. Being a private company they had to comply with some stringent data security conditions while handling space, aircraft manufacturing and defence equipment data.

Our client faced following challenges:

  • Significantly high Total Cost of Ownership
  • Stability and Standardization of IT Infra and Network
  • Export Control Regulations Compliance

Strategy

TechM owns and is accelerating our client’s Digital Journey for years to come.

TechM with future mode of operations vision is delivering state of the art Services for Data Center Services, Cloud Migration, Service Desk Services, EUC Monitoring & Management , Network Monitoring & Management, Insights driven dashboard and reports, Application Portfolio Optimization, etc.

Impact

  • Efficient day to day running of all IT Services while embarking on an ambitious NextGen IT services Transformation programme.
  • Initiate key transformation initiatives like : Digital Service Management, Cloud Transformation, Enterprise IT Automation and Compliance and Control.
  • Prepare detailed Roadmap for the Transformation journey.
  • We are Transforming the core infrastructure operations using next-generation service to enhance customer experience and faster time-to-market.
  • Bring organizational change for future readiness through joint transformative roadmaps and co-innovation.

BUSINESS BENEFITS REALIZED

  • Reduce the TCO by about 30%
  • Stable and Standardized Operations across global centers
  • Improved time to market by about 40%
  • Digitally enabled business for 80% activities
  • Exemplary CX and employee experience
  • Strong compliance with regulatory requirements

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