Digital Customer

Creating Digital Marketplace for a Leading Telco in Delivering Exceptional Experiences

Reduced time to market and improved overall CX leveraging hyperscaler technologies and industry-leading solutions

American Football Franchise Automates Fan Engagement with a Single Source of Truth

Automated marketing solutions enabled better fan engagement boosting ticket sales and increasing revenue.

Next gen contact center framework for a Canadian retailer increases 19 NPS points

Process mining CoE enables customer experience transformation with improved efficiency.

Leading Canadian Bank Leverages Data Driven Transformation Achieving Seamless CX

Data driven approach enabled one voice from the bank to its 12 million Canadian banking customers

NA based Telco Enhances Customer Experience with Unified Product Catalogue

Omnichannel sales platform enabled integrated sales and consolidated the customer view in the sales experience

Releasing Predictable and Reliable Social VR Application for A Global Internet Service Provider

Ensuring quality, industry- leading speed of release and best in class ‘launch critical bugs’ identification with 70% + fix rate

Leading Cricket Board Boosts Fan Engagement with Digital Experience

Leveraging websites and mobile apps to establish direct connection with board and fans resulting in more than 1M app downloads

Enabling Patient Centric Clinical Experience for a Swiss Multinational Healthcare Company

Unified cloud-based clinical platform improves patient engagement and reduces operating costs by 15%.

Tyre-as-a service offering enhances CX for a Global tyre manufacturer

An integrated solution to capture unique identified of the tyres and offer subscription-based services to consumers.

US-based Marketing Company unlocks EBITDA Savings with Improved Customer Experience

Full CX transformation with roadmap, workforce solution, and technology integration reduces agent attrition rate by 12%

Australian superannuation service provider improves customer engagement by 20%

Real-time customer journeys with customized NBO engine across channels to boost customer experience

Energy technology company in the US optimizes its martech stack for higher RoI

Improved data quality and B2B personalization improves conversions by 30%

Swiss telco transforms CX and marketing effectiveness

Transformation across technology, data and experience layers improves conversions by 4x

Leading telco in the UK adopts CX-led digital transformation

Holistic transformation delivers uplift of NPS by 30% after launching just one of the new products

Global publishing company enhances business performance with employee-centric experience

Design-led intervention enables 60% better efficiency and 1.5x more revenues

Leading Canadian bank provides frictionless home ownership experience to customers

A fully-digital mortgage experience allows customers to borrow up to $2m in just 30 min

Global laminate manufacturer unifies commerce experience across 12 brands

CX stack with hybrid integration improves B2B orders by 50%

Indian auto major enhances brand visibility and CX for premium segment

Physical-Digital experience design contributes to better customer engagement and higher sales

Leading mobile operator in Europe

40+ point increase in NPS & Omnichannel Experience Design

USA’s largest non-profit health organization

27% quit rate delivered for a smoking cessation program