Enhancing Customer Experience through Digital Service Design

Discover how Service-Oriented Organizations can enhance Customer Experience through Digital Service Design best practices.

Transform Supply Chain Management with 5G Technology.

Explore the impact of 5G technology to increase efficiency, promote sustainability, and elevate customer experience.

Building Seamless Experience for BaaS (Banking as Service) through Service Design.

Opportunities for Fintech Companies to Adopt IT Service Design

IT Service Design in Pubic Sector Organizations

Explore Latest Information Technology Trends that are Implemented by Public Sector Organizations Across the Globe

Emerging Intelligent Automation Paradigms For Service Desk In the Telecom Industry

After the huge business disruption caused by the pandemic, it has become increasingly important for the telecom industry to move quickly to provide a better customer experience.

Enabling Productivity in Managed Services

Learn ways to achieve a common unit in managed service area, wherein both the client and the service provider can have a win-win methodology to arrive at optimum productivity and profitability.

Enabling Automated Process Mining And Discovery

Breaking down the data extraction and event collection for processing mining.

Accelerating Fibre Rollout for Digital Communities

Explore the advantages of using Fiber as a medium of choice by Internet Backbone Providers.

Digital Transformation Programmes Through PRISM Model

Learn the right technique for implementation of Digital Transformation programmes to achieve organizational goals.

Digital CRM: Accelerating Order Management for Telcos

Digital CRM is helping the top performing telecom operators achieve greater cost efficiency and customer satisfaction

Unlocking Business Value with RPA

Explore how Communications Service Providers realize long-term business benefits by deploying RPA in their operational departments

Data Science in Action

Explore the market potential and multi-dimensional benefits of Process Mining Technique for Digital Transformation

Change Adoption in the Digital World

Discover the possible accelerated adoption curve and learn about the related interventions that can help with transformation.

Project Management in times of Disruption

Learn right techniques to keep teams motivated and on track to achieve project objectives.

The Future Fit Network Operations Center

Explore how network operations remain relevant in a changing telco ecosystem

Uses of Drones in the Telecom Environment

Explore the drone powered business solutions.

Pioneer in Healthcare

Adopts Service Integration and Management for Consistency and Control

Largest British Pharmaceutical Company

Decommissioned ERP & Non-ERP Legacy Systems for Digital Future

Largest Insurance Company

Accelerated ROI and Optimized Spend with Superior Software Asset Management

Largest Technology Distributor

Optimized Customer Onboarding Process with Process Mining to Offer Best Customer Experience

World's First Cloud Native 5G Service Provider

Evaluated the Health of Next Gen Operations Center to Drive Improvement

Leading Telecom Operator

Reimagined Customer Service Assurance to Deliver New Value and Growth

Global Food and Beverage Leader

Seamless Migration from On-Premises IP Telephone Systems to Cloud to Improve Productivity

Major Canadian Bank

Transition from Waterfall to Scaled Agile: Exceptional Results

Worldwide Creative Technology Leader In the Media & Entertainment Sector

Maximized the Value of Order-to-Cash Process with Process Mining Solution

World’s Leading Manufacturer & Service Provider of Jet Engines

Maximize the Value of Procure-to-Pay Process with Process Mining Solution

World’s Largest Supplier of Finished Lubricants

Establish PMO as-a-Service to Change the Trajectory of Project Performance and Deliver Value

Leading Media Conglomerate Headquartered in Canada

Driving Business Excellence Through Innovative IT Service Management

Leading Communications Service Provider

Business Analyst Consulting Services to Improve Efficiencies Across the Organization

Largest Ports Consultative Organization

EBS Consulting and Implementation

Largest Coal Producing Company in the World

Effective Organization Change Management for Successful ERP Implementation

International Pioneer in the Aerospace Sector

Agile Transformation to Reduce Airline Operational Maintenance Time and to Deliver High-Value Business Outcomes.

National Broadband Infrastructure Provider

Review of Fixed Wireless Access Strategy.

World’s Leading Communications Service Provider

PPM Implementation and Consulting Services to Improve the Efficiency, Effectiveness of Project and Program Management.

Leading Pharmaceuticals And Healthcare Company

Seamless Deployment of Microsoft Office 365 Business Intelligence Tools

World’s Leading Communications Service Provider

Post-Acquisition Data Centre Consolidation and Migration Without Disruption

Global leader in transportation and logistics solutions

Building New User-Centric Logistics Platform for Exponential Growth

Leading mobile network operator in UK

Reinvigorating Service Design Function to Innovate User Experiences

Worldwide leader in networking solutions

Develop and Support Complex Continuous Delivery Platform