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Smart Automation COEs
Transforming businesses with RPA COE

Techm BPS Automation Capability

Robotic Process Automation is not just about using bots to increase productivity. RPA is a complex technology that involves process standardization, optimization and then, its automation. TechM BPS has adopted an integrated automation practice that offers an advanced blend of Intelligent Automation and Automation Thinking

220+ implementation
7500+ Bots in Operation
~4000 FTE’s Reskilled
1600+ Front Office Robot
>4Mn Transactions/Mo
Chatbot – Multiple Accounts

RPA CoE

Scope of Business Process Outsourcing Services
Automation Consulting
  • Process Learning
  • Technology fitment to tool stack
Opportunity Assessment
  • Process Learning
  • Technology fitment to tool stack
  • Process vision and road map
Tool Selection
  • RPA tool evaluation
  • Tool Cost
  • Product Features
  • Ease of Development
  • Product Roadmap and support
Robotic Roadmap
  • Standards and Framework
  • Review Deliverables
  • Approve reusable to Robotic Repository
Cost Benefit Analysis
  • RPA Tool Evaluation
  • Onshore/Offshore mix of resource
  • Maintenance Cost
  • % of Automation
  • Yearly saving/cost
Organization Transition Plan
  • Training client personnel on assessment
  • Communication Plan
  • Run Book for production robots
Delivery Governance
  • Change Management
  • Robot Upgrades
  • Stabilize the production robots
Script Building Block
  • Develop Frameworks and components for application access
  • Reusable Common Functions

Guide Assist Chatbot

Best Practices for CoE Implementation
Vision & Governance
  • Clarity in operating model
  • Executive Sponsorship and commitment
  • Definition and consistent measurement of performance metrics for projects
  • Active management and evolution of roadmap
Technical Excellence
  • Technology fitment for business requirement
  • Ensuring alignment with product vendor roadmap
  • Manage reusable assets inventory track & drive ROI
  • Continuous integrations and continuous delivery
Knowledge and Standards
  • Standardizing SDLC process and methodology alignment with CoE
  • Competing/Overlapping internal guidelines & automation standards – SOA, Workflow, ECM, BPM, Robotics
  • Product and process ownership
  • Investment into enablement of end users to improvise process
  • Process community building
Body of Innovation
  • Extending TechM Labs, CoEs to help incubation of customer TechM Eco-system Partners
  • Promote Culture of Innovation at project level
  • Organizing internal events for awareness of market trends and best practices
  • Enabling Technology Test: Drive of new business opportunities via automation

Automation Deployment after Analysis

Assessment
  • Understand As-is Environment
  • Operation Due Diligence
  • Technology and IT Deep Dive
  • In-flight initiative linkage
  • Voice Collection VoC, VoB & VoE
Alignment
  • Prioritization
  • Business Case Preparation
  • Stakeholder Walkthrough and buy-in
  • Product Evaluation
Blueprint
  • Automation Strategy
  • Strategy Roadmap
  • CoE Operating Model
CoE Setup
  • SME Identification
  • Organization Announcement
Pilot
  • Select Use Case
  • Solution Deployment
  • User Feedback
Phase I & II
  • Priority 1 & 2 Use Cases
  • Design & Development
  • Testing and Release
  • Change Management & Hand Over to CoE

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