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Hi-Tech & Manufacturing
Standing as a global business transformation catalyst

Accelerating Service Transformation

Most businesses and services today are in dire need to align their people, processes and systems together. We offer a holistic end-to-end transformation solution, which can be addressed using new business models, delivery models and information based services in real time. Some of our key services are:

Superior User Experience Management
Completely Autonomous Network Model
Digital Workforce Management
Dealer Management and Nxt Gen IoT
After Market Support
Proven credibility in Telecom Expense Management

Transforming the Future of Businesses

Next Gen Service Desk

We offer a superior User Experience Management by bringing together AI, Automation, Analytics and Platforms. The advanced solutions are made available across multiple digital channels, 24/7.

Sales and Marketing Operations

Replace traditional with digital, and assumptions with insights. Get the max from your marketing and sales operations with our elaborative services.

Telecom Expense Management

We entered the highly competitive field of TEM in 2018. Adopting the SWIM profile with our technology partner MDSL, we have strongly proven our credibility in this area.

SCM Business Process Support Services

A Completely Autonomous Network Model wherein bots embedded within the execution layer run the supply network without any human intervention and errors to give a completely Digitized Supply Chain.

Customer Experience Transformation

We have a proven framework and a bunch of other services that amplify CX efforts either individually or as part of the solution group, like:

  • Knowledge Management as a Service
  • Digital Workforce Management
  • After Market Support
After Sales Services

Our After Sales services cover Warranty, Spare parts, Inventory management and IoT services.

  • Warranty Management
  • Dealer Management and Net Gen IoT
  • Field service management

Success Stories

Improved FCR and Reduced TAT by Leveraging RPA

The client, a Swedish multinational manufacturing company, was facing issues with providing support to end users, suppliers, global dealers and partners.

TechM BPS provided Multilingual 24/7 Service Desk support which handled 20,000 calls and 40,000+ tickets monthly.

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Global consolidation of Infrastructure Service Desk

The client, largest chemical producer in the world, needed to consolidate its service desk operations split between multiple Global locations, generating >1, 170, 000 tickets / year.

TechM BPS offered global contact centre solution, setting up 8 centers in 7 months, while simultaneously transitioning 400+ resources.

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