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Service Desk Solutions
Personalized, proactive and intuitive services creating a world class digital business transformation experience
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Service Desk Re-Imagined
Service Desk Re-imagined through Work@Home Solutions.
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Welcome the Future

Explore TechM’s digital and Nxt Gen Service Desk that accelerates digital business transformation and provides end users with highly personalized, proactive and intuitive services. Our existing customers have already witnessed numerous benefits with us. Their end users are delighted with the sophisticated services that resolve faster, are more efficient and available on any device across the world. We swear by our service desks of the future.

Up to 40% reduction in operating costs
Automation of 50% Service Catalog items
Digital service desk solution serving 5+ Million contacts
Service Desk Consolidation with 15+ global centers
Multilingual support in 20+ languages
Outcome based pricing models

Nxt Gen Service Desk

Analytics

TechM provides real time personalized service desk solutions, along with an analytical dashboard which is hosted on cloud and gives management reports anytime / anywhere

  • Performance Dashboards/ SLA Analytics
  • Drill down and detailed view of metrics
  • Integration with ITSM, Telephony and Quality monitoring tools
  • Connect using a mobile web browser or native mobile app
  • Personalized views for CIO, Directors and Project Managers
RPA and Automation

Our Virtual agent and Chatbot implementation has recorded accuracy level as high as 80% resulting in 25-30% call volume reduction. More than 50% of service desk catalogue items are automated by using AI and RPA resolving end user issues in shortest span of time.

  • Employee on boarding process
  • Mainframe requests
  • Integration of ITSM tools with active directory, exchange, mainframe and business applications
Consolidation

Over the years, we have successfully expedited digital business transformation and addressed issues related to consolidation of support across geographies, tools and services cutting across Infrastructure, Application and Security Layers. Our robust single window clearance model with multilingual capability offers support in 20+ languages, operating to address localization advantage while ensuring global service delivery standards

Next Gen Solution

TechM Nxt Gen service desk offering is built on an iterative and comprehensive framework with digital technologies and automation at its core.

  • Omni-channel process
  • Robotic Process Automation and orchestration components
  • Virtual touch points
  • Cognitive analytics
  • Knowledge management and reporting

A day in the Life of a User

Find out how Tech Mahindra’s Nxt Gen Service Desk solutions can simplify and enhance digital business transformation while adding to customer delight.

Leading the Way

  • Whitepapers
Next Generation of Digital EX

Nxt Gen initiatives to build smarter digital service desk of the future.

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Everything you Need to Know

  • Brochure
Nxt Gen Service Desk Solution: Work at Home
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Service Desk Transformation - Getting Your Support Future Ready
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