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Digital Customer Experience
Providing innovative solutions for seamless customer experience, improved engagement and loyalty management
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Creating Lasting Customer Experiences

One of the most crucial factors in every company's growth is the customer experience. Tech Mahindra's NXT Gen solutions offer an advanced Support Ecosystem that delights customers seamlessly at every interaction and helps businesses to expand. Let’s look at the industry standards to understand how our solutions exceed them.

Seamless customer experience

Success Stories

faster customer onboarding
Creating a quicker customer onboarding journey

The client, one of the largest African banking groups, was suffering due to low CX, hampered due to prolonged customer onboarding time.

We ran a consulting and analytics exercise and identified 2 major areas for digitization

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Live to Rise

OneOffice Experience
Invest in Customer Data Platforms to Propel the OneOffice Experience

TechM is developing a more robust OneOffice value proposition for seamless customer experience.

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Customer experience automation
TechM BPS Approach to CX Process Automation_NH Paper

NH talks about TechM’s automation platforms – UNO, XPERIO and GENIE.

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Enhanced customer experience
The CX/UX Consulting Race New Players, New Models and Tech Mahindra Example

NH used Tech Mahindra’s consulting practise as an example in its report.

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Leading the Way

  • Whitepapers
Redefining Customer Experience
Redefining Digital Customer Experience

A compelling view outlining the imperativeness of a digital-first mindset to boost DCX

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Digital OneOffice for seamless customer experience
Oneness is the Secret to Everything

Dive into the benefits of Digital OneOffice that can enable leaders to future-proof digital enterprises.

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Managing Customer Experience in Covid-19
Managing Digital Customer Experience in COVID-19

Keeping an eagle’s eye on the changing trends and agility in CX redesigns will be keys to thrive.

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