Retail & CPG Business Consulting and Digital Transformation

Mahindra Group

A federation of companies, bound by one purpose - to Rise. Inspired by this spirit, our legacy and values, our goal to always positively impact our partners, stakeholders, communities and the world at large, remains unshakeable.

Know more

Tech Mahindra

We are the digital Changemakers and we are here to disrupt old ideas, blaze new trails, and create connected experiences; for a connected world.

Leadership

Our executive leadership is at the heart of our award-winning technology. These are some of the brightest and most accomplished minds in the industry. They drive their excellence forward by delivering state-of-the-art technological solutions and managing all the key financial, strategic, and operational decisions of the company.

Know more

News & Media

Take a tour of our media section to see our latest press releases, news coverage, updates and upcoming events.

Corporate Citizenship

#RiseForGood is a way of life that we believe in here at Tech Mahindra. We understand that technology can have a transformative impact on communities. Here are our efforts to make the world a better place through our corporate and individual initiatives.

Alliances

We partner with some of the most powerful enterprises to deliver connected experiences to our customers and help them Run Better, Change Faster, and Grow Greater.

Know more

Insights

We truly believe disruptive insights are delivered when one collaborates. Here is a sneak peek to the curated perspectives, insights, and POVs created in partnership with analysts, futurists, advisors, and storytellers.

Know more

Get Started with Retail Digital Transformation

Tech Mahindra BPS is a vertical specialist with over 20 years of experience managing contact centers and providing retail business consulting services using Next Generation platform solutions and automation. Our expertise in retail has translated into organizations' success globally. We have handled over 100 million end customers for Retail global giants, promising

Why TechM BPS Retail Digital Transformation?

Our retail business consulting services focus on transforming Contact Center operations for Retailers across the globe for over 20 years and handled over 100 million end customers through:

Demand reduction

Reduce contacts and workload by:

Robotic process automation (RPA)
Universal agent strategy
Process re-engineering
Self-help – IVR, VIVR, Chatbots
Digital channel and social media

Cost for quality approach

Scalable global support model
Skin-in-game approach with service commitments

Continuous improvement in CX

Delivering value to customers by:

Enhancing Quality
Training
WFM / Reporting
Analytics

Sales

Transition from a cost center to revenue center thorugh:

Feedback management
Billing management
Churn/retention management
Campaign management
Fraud management

Our Partners

Second-largest big-box retailer in the US
A leading parent company with 13 dynamic, E-commerce retail brands in the US
A multinational electronic commerce company in the US
A leading Canadian apparel retail business group

A leading department store chain in the US
A leading chain of retail home improvement and appliance stores in the US
A leading British multinational grocery and general merchandise retailer
A leading electronic commerce company in India

Success Stories

7.8% increase in with RPA and Training

The client, operating out of 1800+ stores across the US, had a large number of dissatisfied offline customers.

TechM BPS implemented RPA to improve satisfaction metrics and delivered 7.8% increase in CSAT and 19% improvement in NPS through PEP.

Know More

Live to Rise