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Work@Home
Leverage a geographically distributed employee-hiring model using cutting-edge virtual technology platforms
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Workplace Re-imagined

Post-COVID, as businesses seek to migrate to permanent WAH contact centre solutions, our “people and technology model” becomes imperative for this wave of the future. Tech Mahindra, a proven global leader in the WAH Contact Center space, has successfully deployed over 15,000 agents globally in response to the COVID outbreak. Our key offerings are:

Lower overall contact centre cost
Faster responses to changing workforce demands
Capable of targeting very specific talents and skill sets
Quickly deploy local resources required to support local customers
More selective hiring that yields better achievement
Remote agents allow to keep the business going amidst crisis

Extending Support in Multi-ways

Enablement

TechM WAH technology infrastructure helps enable an environment to move your associates 100% in the “New Normal” environment.

Repurpose

Create Capacity by using WAH (Work at Home) services during contingency and post COVID-19 to setup a “New Normal” environment.

Revitalize

Ready to use technologically advanced virtual process mining & consulting framework, thereby reducing 10%-15% human effort within 2 Months through rapid BOT development and deployment.

Reimagine

Enable 15%- 20% channel deflection within 2 months through lean processes and increased capacity via Virtual Assistants in avenues like Claims and Policy Servicing using Voice and Chat Bots.

Benefits of WAH

Improves Morale
  • 2/3rd people want to work from home
  • Over 1/3rd would choose to Work remotely over a pay raise
  • 80% of employees consider telework a job perk
Reduces Attrition
  • Losing a good employee costs thousands
  • 46% telework companies accept reduced attrition
  • 2/3rd employees would shift job to ease commute
Reduces Unscheduled Absences
  • Majority of employees who call in sick have personal issues, family needs or stress
  • Remote workers continue to work when they’re sick (and do not infect others)
Saves Employers’ Money
  • 6 out of 10 employers identify cost savings as a significant benefit
  • Offers compliance with ADA for disabled workers
  • Avg. non traditional commuter saving is $5,000 - $10,000 per employee per year
Reduces Discrimination
  • Hiring and operating remotely reduces the potential for discrimination
  • People are hired based upon what they do rather than how they look

Leading the Way

  • Whitepapers
Work at Home Contact Center Data Protection, Security and Employee Safety

People and Technology are equally important in keeping a WAH contact center safe and secure.

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Everything you Need to Know

  • Brochure
Prepare your business for Coronavirus outbreak
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