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AI & Data Sciences COEs
Transforming Businesses With RPA CoE

SHIFT TO DIGITAL

The waves of Digitization and AI have played a key role in making CCO more efficient, streamlined, profitable and adept in addressing customers more satisfactorily. TechM BPS, with its proficient AI COEs (Centre of Excellence) and expertise in Digitization has wrote numerous successful transformational stories for business giants across the globe. Our services include:

Digital Deflection through journey mapping and soft care enablement
Personal care with analytics, unified desktop, WFM and more
Eradicate customer interactions with predictive analytics
Guided Assistance with live chats, chatbots and voice bots
Omni-channel enablement
Agent empowerment

AI Center of Excellence (CoE)

Ideation and Innovation
  • Working with industry professionals to build proactive solutions
  • Dog-fooding by testing internally before taking to customers
  • Joint solutions with Partners
  • Focus on providing enterprise-grade solutions rather than technology POC
Capability Development
  • 300+ AI/ML trained professionals
  • 3750 certified automation professionals
  • AEA and Botify
  • Scrum strategy for seamless Technology, Industry & Data teams working
  • Dedicated Lab professionals
  • BOT Factory models
  • Key contributor in industry forums and discussions
Investments for Growth
  • USD 5+ million invested in AI area capability build
  • TACTiX Lab
  • Makers Labs
  • ACUMOS
  • IBM Watson Lab in Bangalore (India) and Munich (Germany)
  • Technical Institute connects

Digital Deflection

Journey Mapping

Right from on-boarding to exit, a customer’s requirement changes continuously. The entire CX will now depend upon how seamless and effortless a brand can make this journey.

Self-Care Enablers

We have our self-care enablers which reduce the need for human intervention. Based on the recommendations of the Journey Simplification and CX redesign initiatives, these are augmented and deployed.

Visual IVR

Customers these days have a very short attention span and hence it is crucial to make your communication as visual as possible. We offer visual IVR through our Digital Engagement Solution.

Eradicate Interactions: New Zealand Based Telco

RPA CoE Billing Process
  • E-Bill Delivery Reconciliation - Savings of around 60 hours / month
  • DD / VCC Incentive - Savings of around 145 hours / month
  • Misapplied Payment - Savings of around 380 hours / month
  • Blacklisting - Savings of around 90 hours / month
RPA Enabled Predictive Care
  • Order Assurance RPA - Savings of around 1560 hours / month
  • Bill Shock Usage RPA - Savings of around 800 hours / month
  • Refund Solution - Savings of around 1500 hours / month
  • Email Response RPA - Savings of around 1450 hours / month

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