• Service provisioning and activations
• Customer service (order management)
• Data cleansing and migration
• Finance, accounting, and revenue assurance
• Enterprise billing and interconnect
• Technical help desk and support
• Social media customer relationship management
• Project management
• Enterprise contract management
• Internal service and field dispatch desk

• Approved emailers
• Adobe campaigns

• iPad content creation/localization
• Supporting migration activity
• Any other content creation/localization

• Localization and adaptation of all promotional collaterals

• Creative conceptualization
• Character drawings
• Story boarding
• Illustrations and animations

• Mobile applications
• Augmented reality
• Virtual reality
• Web designing
• Audio/Video production

• Content management support for web portal
• Development/designing of content assets (e.g. web pages, videos, webcast pages, etc.)

Capabilities across analytics, data science, visualization, AI and ML and data supply chain

Leveraging in-house analytics platforms – PRISM, MDS and more

iDecisions – industry-specific out-of-the-box business intelligence

Mature industry frameworks like CareXa and m.ai.a

The client, a leading British telco, was finding it difficult to take the right deal to the right prospect for a successful acquisition.

We deployed a multi-stage strategy that optimized every stage involved, giving an average month on month increase in sales by 53%.

The client, a leading telco in Ireland, was unable to manage the customers reaching out through social media.

We started with Webchat, a live person chat tool for all sections of the website and promoted it as a preferred channel, resulting in an 12% increase in chat-to-voice ratio.

The client, an European teleco, was losing high end mobile devices per year due to fraudsters and incurred liabilities on them.

We designed a unique process with additional controls at the contact center and a subsequent supply chain process to counter the fraudulent attempts, saving 40k+ premium devices.

The client, third largest Australian telco, suffered due to backlog issues, no SLA governance, ambiguous IVR etc.

We deployed a dedicated backlog reduction team at kick-off and cross skilled team to ensure sustenance and stablished quality governance.