Digital TAC

Mahindra Group

A federation of companies, bound by one purpose - to Rise. Inspired by this spirit, our legacy and values, our goal to always positively impact our partners, stakeholders, communities and the world at large, remains unshakeable.

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Tech Mahindra

We are the digital Changemakers and we are here to disrupt old ideas, blaze new trails, and create connected experiences; for a connected world.

Leadership

Our executive leadership is at the heart of our award-winning technology. These are some of the brightest and most accomplished minds in the industry. They drive their excellence forward by delivering state-of-the-art technological solutions and managing all the key financial, strategic, and operational decisions of the company.

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News & Media

Take a tour of our media section to see our latest press releases, news coverage, updates and upcoming events.

Corporate Citizenship

#RiseForGood is a way of life that we believe in here at Tech Mahindra. We understand that technology can have a transformative impact on communities. Here are our efforts to make the world a better place through our corporate and individual initiatives.

Alliances

We partner with some of the most powerful enterprises to deliver connected experiences to our customers and help them Run Better, Change Faster, and Grow Greater.

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Insights

We truly believe disruptive insights are delivered when one collaborates. Here is a sneak peek to the curated perspectives, insights, and POVs created in partnership with analysts, futurists, advisors, and storytellers.

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Traditional Model vs Digital TAC Model

Traditional technical support channels are siloed and heavily dependent on human intervention. They often come into play after the damage has been done i.e. they are curative in nature which can cost a business dearly. New Age models rely on modern day solution trends like AI, Machine Learning, Analytics and digitalization, thus, making the whole support channel more robust and reliable.

Traditional Engagement Model

Reactive Support
Person Dependent
Problem Management
Service Centric
Discrete Channels

Digital TAC Model

Predictive Support
Automated Resolutions
Business Centric
Omni-channel support
Real-time Insights
Shift-left and self-heal

Our Approach

Our aim is to deliver round the clock TAC service that resolves issues swiftly, while delivering an impeccable CX. These are the elements that join the fragments for a unified solution: