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Transforming Field Service Management

Tech Mahindra has taken a significant stride towards revolutionizing field service operations with the launch of Yantr.ai - a cognitive, next-gen field service platform enabled by artificial intelligence and machine learning with deep analytical insights, dynamic decision-making support, and future-proof planning to optimize your field services/ field management operations.

Yantr.ai provides end-to-end visibility by bringing together people, data, technology, and innovative systems or processes for intelligent and autonomous execution thereby improving the customer experience and optimizing the cost of operations.

Key Benefits

Yantr.ai can transform field service management for its large number of customers
across domains and geographical locations, delivering multiple benefits
Increase in internal technician productivity by ~7% and experience by 15%
Improvement in SLA by ~4% - 7%
Improved NPS by ~5-7%
Reduction in FTE across field operations from 40% to 5%
Approximately 15% improvement in production efficiency of workflow control centre
Improved brand perception and strategic positioning

Workflow Control Centre



Key Features

With its numerous features, our field service management platform Yantr.ai offers a variety of short, mid, and long-term benefits, such as improved customer experience, quicker reaction times, and time and resource savings. Yantr.ai provides an array of features that separates Yantr.ai from the rest of the field service management tools and covers the gap in the market with its best-in-class solutions.

Demand Forecasting

Best-in-class forecasting algorithms used on client provided demand and supply datasets along with external factors data such as weather and promotional offers to calculate accurate forecast results.

Operational Planning

Industry-best optimization package used to optimize and match the daily level of demand and supply. Track key metrics along with their historical trends and generate recommendations for better planning.

Strategic Planning

One year of demand and supply forecasted numbers are optimized to maximize the utilization of the workforce efficiently and effectively.

Scenario Modelling

Comparison of baseline scenario with customized scenarios and cross-validated key metrics results to take better actions.

Decision Support Recommendations

Increase the utilization of the workforce across the geo by allocating work to them at the last minute due to changes in multiple factors such as customers not available, weather, assistance required or more.

Yantr.ai Helping Enterprises with Objectives

End-to-end visibility of supply and demand
Field service automation
AI-based decision making
Cognitive supply chain
Early alert mechanism
Scenario planning
Technician efficiency improvement
Reimagined field workforce
Field service digital transformation

Yantr.ai Enables a Transformed Supply Chain
Command Center

  • Challenges
  • Objectives
  • Business Insights
  • Inefficient workflows
  • Missed SLA’s
  • Cost leakages
  • Siloed scheduling and dispatch
  • Quality and rework on field technician’s effort
  • Work order management
  • Real time communication
  • End-to-end visibility of demand and supply
  • AI-based decision making
  • Cognitive supply-chain
  • Early alert mechanism
  • Scenario planning
  • Technician efficiency improvement
  • Recommendations for better SLA management
  • Spend visibility
  • Revenue leakage
  • Demand fulfilment
  • Supplier contract terms
  • Dispute pattern
Field Services From
  • High operating cost
  • Highly manual, disparate workflows
  • Fragmented, manual planning
  • Rudimentary, single rule-based dispatch
  • Multiple systems and decentralized data
Field Services To
  • Optimized operational cost
  • Standardized, simplified ,and digitized workflows
  • Centralized, objectives-driven prioritization
  • Global optimization and strategic planning
  • Centralized data lake

Tech Mahindra’s Yantr.ai has transformed field service management for its large number of customers across domains and geographical locations, delivering operational efficiency, impacting the overall field spent and improving customer experience.

Yantr.ai minimizes unproductive practices in field services digital transformation and management and frees up administrative employees to focus on other meaningful responsibilities thereby enhancing your organization’s bottom line, reining in spending, and getting the most value from this new world of work.

Everything you Need to Know

  • FAQ
Yantr.ai - Frequently Asked Questions
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