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Social Media Integration
A Cloud based Social Media platform with Operational excellence to help customer service teams

Social Media Integration

Socio is a Cloud based Social Media platform with Operational excellence to help the customer service teams on robust workflows that are familiar and include all new digital touchpoints. It has best in class AI design for exceptional & integrated customer experience. It is an End-To-End Social Media Management and Engagement Solution for Business Intelligence gathering on existing & prospective customers, market buzz, competitors and loyalists.

Highlights:

  • 50+ Languages
  • 200 Million+ Websites crawled
  • Concurrent Chat for rapid response management
  • Instant Messenger as Support Channel
  • Cloud Based as well as On Premise Deployment

Solutions:

  • Listening - Monitor keywords across various sources and various social channels like Facebook pages, Instagram accounts etc.
  • Publishing - Schedule updates to various social media channels and view their performance report.
  • Insights - Measure the performance report on your Facebook page and Twitter account and benchmark.
  • Unibox - View and respond to complaints and queries assigned and change the status of the case/ticket.
  • Reports - View the details of activities carried out by teams like replies, login time, break report etc.
  • Admin - Add users, channels, change settings, monitor resources, and many other

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.