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Managed Services for Entire Infrastructure of an UK Insurer
Optimize cost of its Service Operations while keeping the risk of service failures to a minimum

Client

Is an independent insurer operating in the Lloyd's, UK, Continental Europe and Bermudian Markets

Business Challenges

  • Optimize cost of its Service Operations while keeping the risk of service failures to a minimum
  • A single prime partner to deliver and transform services with the right mix of innovation and future proofing, without compromising on quality & security
  • Improved Access to resources and technology
  • Leverage Supplier's size, scale, innovation and expertise to make overall improvements in the delivery of the Services
  • To agree on a contract framework that gives the client the flexibility to ramp services up and down according to requirements.
  • Better linkage of costs to the discrete Service provided along with better financial MI and accuracy associated with invoicing and charge back

Solution Highlights

  • Service Quality - First class customer experience underpinned by excellent service quality
  • Scalability - Ability to scale up on a global level to support the future growth of Client
  • Availability - Minimum Service downtime and achieve high service level
  • Reliability - Prompt response to incidents to meet aggressive SLAs / OLAs
  • Cost - Minimize overall operating cost of the service without impacting quality

Value Delivered

  • End-User Satisfaction by leveraging Near Shore Service Desk from MIT Belfast location
  • Dashboard providing real-time reporting on performance of Business Services
  • Dedicated Service Management Office for ensuring Service Management quality is measured and maintained
  • De-risking 3rd party dependency for DC Facility and Network Services by leveraging our strategic relationship with BT
  • Optimized Cost of IT Operations by leveraging Off Shore from MIT India Operation Center
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