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Digital Transformation for one of the World`s Leading Life Insurance Companies

Accelerating Digital Transformation Through Opex Optimization with End to End IT Infrastructure & Cloud Budget Management

BUSINESS CONTEXT:

A diversified global client servicing around 20 million customers across US & Asia (with operations in 10 countries), involving 22+ local business units across Asia and the US was betting on revolutionizing the network architecture, by virtualizing the network core and access functions.

The vision involved an accelerated Digital transformation through OPEX Optimization to simplify estate and create the next wave of run / change efficiency.


APPROACH AND SOLUTION:

Tech Mahindra`s approach in accelerating digital transformation (AI Ops) with PDO based support structure, orchestrated with Digital/AI driven model with self Help, Self-Heal and zero Touch Frameworks.

  • Vested model with part of savings infused as upfront cash commitment to accelerate digital transformation
  • Opex savings by utility-based pricing model (environment as a service “EaaS”) with committed YoY productivity
  • Capex reduction by novating OEM contracts and managing captive centres
  • Joint digital innovation fund that can be jointly managed for digital transformation (AI ops)

The focus of the strategy was to CHANGE faster by Accelerating adoption to Public Cloud, operationalising a Digital Factory of the Future, enabling faster GOTO Market for products and features along with Application Modernization and Cloud Native Application Development.

IMPACT & HIGHLIGHTS:

  • Around 20% reduction in IT Operations Cost
  • Savings from the deal to fund the Digital transformation journey
  • No risk of Reskilling / redundancies/ layoffs as the estate gets modernized
  • Estate refresh included in the deal term
  • Access to diverse and low-cost labour pool
  • Operational complexity of legacy transferred to Tech Mahindra; so that Client IT leadership is focused on driving transformation

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