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Program Optimize
Support, Enhancements, Optimization and Rationalizing Customer Product Development and Support spend

Program Optimize

About the customer:

Customer is an International Organization primarily in domains of News, Legal and Publishing.

Business Challenges:

  • Earlier model was largely Capacity based
  • KTLO & enhancement activities were mostly handled onsite
  • Growing Defect backlog
  • Multiple Service Mgmt. tools & process
  • No central SMO
  • Internal SLAs were managed on a ‘best endeavor’ basis
  • Transition to a services culture
  • Substantial contracted productivity improvements over time

Solution Highlights:

Product Development & Maintenance

  • Manage around 90+ Revenue generating Products of client - Legal, Finance, Tax & Global
  • Products used by 300K Tax advisors, 100K Finance firms, 3500 Legal firms
  • Transition from current employees, contractors (in US, Europe, Asia)
  • Rebadged & retained (90%) a team of 1000 plus which includes developers, testers, SCRUM coaches and Release teams
  • Significantly reduce costs from service commencement and across the term of the agreement
  • Lower financial and operational risk through commercial levers such as contracting for outcomes, warranties, fixed unit pricing, key performance indicators and service levels and process maturity (e.g. ITIL, CMMI)
  • Fixed unit pricing for defined ‘Keep The Lights On (KTLO)’ and development services
  • Web, Desktop and Mobile (iOS & Android) Applications to clouds
  • Java, .NET MVC, Angular / Backbone Js, Mainframe and Low latency C++

Value delivered:

  • Product Development-
    • Manage around 90+ Revenue generating Products of client- Legal, Finance, Tax & Global
  • Cost Optimization-
    • Cost Arbitrage
    • Move from a Fixed Cost Base to Variable Cost Base
    • Benchmarking and Continuous Improvements
  • Industrialization-
    • ITIL based Service Management
    • Strong Demand Management
    • Transformation Focus
  • Consolidate Locations-
    • Reduced Property Cost
    • Reduced Management Overhead
    • Increased Transparency and Communication
  • Consolidate Functions-
    • Rationalized Team based on Synergies
    • Shared Service for QA and Project/Enhancement Functions

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