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A virtual voice assistant capable of conversing naturally with customers thus, increasing customer satisfaction.

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BPO Services

AI Driven Next Gen Back Office

Explore TechM’s digital and Nxt Gen Service Desk that provides end users with highly personalized, proactive and intuitive business process services

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Business Process Services
Connected
World
Connected
Experiences

It is vital for businesses to be future-ready by acknowledging ‘digital’ as an inherent part of their strategy – Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution.

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82,500+
Human and Digital Workforce
50+
Delivery Centers in 15 Countries
50+
Languages
270+
Global Customers

Industries

Business Process Outsourcing
Communication, Media and Entertainment
Is your digital strategy competent enough to cater to your always-online customers? We are the digital enablers you need.
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BFSI BPO Consulting
Banking, Financial Services & Insurance
BFSI is being reshaped almost every day to a more customer centric, personalized, digitalized and accessible sector.
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Retail BPO Consulting
Retail & CPG
We are a vertical specialist with 20+ years of business process services experience and handled over 100 Million end customers for global retail giants.
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Healthcare BPO Consulting
Healthcare & Lifesciences
We are committed to collaborate with clients from the HLS ecosystem to serve the common vision of serving patients.
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Utility BPS Consulting
Energy & Utility, Oil & Gas
Experienced reformation players like TechM Business Process Services can help adopt analytical practices, find and improve their market performance.
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Manufacturing BPO Consulting
Hi-Tech & Manufacturing
We offer a holistic end-to-end transformation solution using new business & delivery models and business process services in real time.
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Hospitality BPO Consulting
Travel, Transportation & Hospitality
We offer Next-Gen BPO services to help industry get past hurdles and move towards digitization to meet customer needs.
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Services

Work@Home

Tech Mahindra has successfully deployed over 15,000 business process agents globally in response to the COVID outbreak.

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Work at home
Digital CX Management

Every business is looking at innovative ways to engage with customers, enhance their experience and gain their loyalty.

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CX management
Service Desk

Our Digital and Nxt Gen Service Desk provides end users with highly personalized, proactive and intuitive business process services.

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Service desk
Automation

Shift valuable resources from low-skill and reactive tasks to areas that support new business avenues with RPA.

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Automation
Analytics

Forward-thinking organizations have realized that to analyze the blizzard of data being generated, they require advanced methods and business processes.

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Analytics
Digital TAC

Our Nxt Gen TAC solutions offer an advanced Support Ecosystem that brings in efficiency along with customer loyalty.

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Digital TAC
Digital Marketing

Transform the way you interact with your customers to provide outstanding business processes and intuitive customer experience.

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Digital Marketing

Our Partner Eco-system

Delivering exceptional BPO services to our clients through our partner-led cutting-edge tools and platforms.

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ECO
ENGINE
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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.