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Uniphore
An AI and Automation driven conversational service platform that delivers exceptional CX.

Partnership Overview

Uniphore enables contact center agents to be their best by delivering real-time alerts, and automating call summarization as part of the after-call work process. By combining the power of AI and Natural Language Processing (NLP) to automate these processes and more, auMina is able to reduce time and error rates when closing out transactions - ultimately improving businesses' bottom lines.

Tech Mahindra and Uniphore will offer joint customers access to both Uniphore’s cutting-edge CSA platform and Tech Mahindra’s data and analytics expertise across multiple industries and verticals – bringing the next generation of Customer Experience to enterprise businesses and consumers around the world.

Our Uniphore Service Offerings

Uniphore and Tech Mahindra are able to deliver agents personalized insights for each consumer. With better, contextualized insights available at their fingertips, agents can better address their customers' needs. Similarly, analytics and insights from automated after call work can help businesses easily identify and address business processes to further improve the overall experience.

With a large percentage of agents no longer working in a highly controlled call center environment, businesses need to be able to protect agents and the consumers who call them. With Uniphore, Tech Mahindra customers will have access to advanced biometrics capabilities that ensure the correct agents are logging in and protect the personal data of all involved. The joint solution will offer:

  • Optimize business process services
  • Offer customers reduced cost
  • Improved customer satisfaction
  • Better security for work from home agents

Everything you Need to Know

  • PRESS RELEASE
  • PODCAST
  • VIDEO
Uniphore and Tech Mahindra Partner to Drive Innovation in CX
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Conversations, AI and Customer Service
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Ritesh Idnani in conversation with Umesh Sachdev, Co-founder & CEO Uniphore
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enrich customer experience
Leveraging Conversational AI to Enrich Customer Experience
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Conversational AI in IT Help Desk
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Conversations, AI and Customer Service
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About the Partner

Uniphore is the global leader in Conversational Service Automation. The company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With conversational service automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.

Hear From Us

For more information on this partnership, please write to us at BPSAlly@TechMahindra.com.

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