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LivePerson
Making lives easier for people and brands everywhere through conversational AI.

Partnership Overview

By combining LivePerson’s technology with Tech Mahindra’s services, brands will be able to engage with customers through conversational experiences using popular messaging channels — including SMS, Facebook Messenger, Apple Business Chat, WeChat, Line, WhatsApp, and more — in combination with AI and automation to deliver personalized conversational experiences at scale. LivePerson’s industry-leading Conversational Cloud platform allows contact centers to leverage AI to manage both bot-handled and agent-handled conversations from any messaging channel. Tech Mahindra is operationalizing this platform to allow its clients to connect with their customers through channels of their choice and thereby extend a truly digital conversational experience. Brands using LivePerson’s Conversational Cloud have seen:

Up to 2X increase in agent efficiency
CSAT increase of 20% or higher
Up to 4X increase in sales conversion
Reduction in contact center agent attrition rates
Personalized and scalable conversational experiences
Utilizes bot and agent handled conversations

Our LivePerson Service Offerings

The TechM and LivePerson joint offering will leverage the prowess of both organizations to provide our clients with a Digital-first Customer-centric customer support on some of the world's leading messaging channels via a convenient, frictionless and effortless customer experience. The offering will help reduce cost to serve, enhance revenue generation while ensuring superlative customer experience.

About the Partner

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.

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