Warranty-360 is an accelerator from Tech Mahindra available as a cartridge in IBM Cloud Pak for Data to meet 360° warranty analytics for different business domains. It aims to bring the customer to a common platform to get meaningful insights, by means of expandable analytics framework on top of existing IT platform.

• Potential to halve the warranty costs
• Aggregate and analyze data from manufacturers, suppliers
• It uses proven statistical algorithms to deliver consistent high-quality insights which in turn reduces warranty cost
• Close loop process to improve product quality, self-funding transformation initiative, improve supplier chargeback process, high level of automated claims processing

Tech Mahindra's mPAC 3.0 solution, based on IBM's Multicloud management solution and its integration with other Tech Mahindra solutions, is designed to help accelerate an organization's cloud transformation journey and assist in all stages of enterprise recovery using the following features:

• AI/ML solution (TACTiX)
• Cost-optimization solution (iCOPs)
• Automation and managed services framework (netOps.ai)
• Migration framework (MAC)

It is an integrated solution focused on hybrid cloud resource provisioning, monitoring, capacity planning, metering, security, and policy implementation.

Data Analytics and Artificial Intelligence Platform (DAAIP) is an end-to-end platform built on application framework of reusable components. It helps in analyzing the real time structured network data across all the network domains and provide significant network insights. H20 Driverless AI is the chosen application to create the ML algorithms which will be powered by IBM AC922 P9 HPC server.

A smart chatbot solution to provide a smarter, faster chat experience across multiple channels. It helps with personalized self-service providing customer support. It is a scalable yet platform independent application. This solution has several advantages, including increased self-service engagement, reduced live chat/phone assistance, and enhanced NPS. The solution is developed using IBM Watson Virtual Agent and Conversation APIs.

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