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TACTiX (Tech Mahindra's
ACTionable Intelligence eXpert)
Artificial Intelligence platform to automate IT & Business Operations
TactiX Brochure

Cognitive Based Operations

TACTiX is an AI platform offering a ready-made framework for building cognitive applications widely applicable across IT operations. With in-built capabilities such as Natural Language Processing, Machine Learning, Advanced Data Analysis and Visualization, TACTiX enables the use of AI and cognitive computing to provide actionable intelligence and insights from operations data.

Faster incident resolution, reducing MTTI
Reduced cycle time and reduced error rates
Incident resolution through Predictive Analytics
Better CX through faster handling of service requests
Continuous automation aligned with Lean principles
AI Chatbot interface for self service scenarios

Benefits of TACTiX

  • Effort reduction by 30% in basic analysis, classification activities
  • Effort reduction by 30% in Service Desk Operations-basic analysis, classification activities, enabling support staff to focus on high value tasks and reduction in AHT by 50%
  • Reduces dependency on SME’s, improves knowledge retention and staff productivity and new engineer onboarding time by 30%
  • Smart Insights for L2 operations - Diagnostics recommendations, contextual and correlated data
  • Chat based platform for knowledge re-use and collaboration between IT engineers and teams - leading to improved MTTD, MTTR by 15-20%

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