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As the world battles an unseen enemy, the change for humanity is incumbent on AI and its augmentation of human knowledge. From drug discovery to patient care – the world has witnessed AI and its many principles in action fighting this pandemic. While AI is the new electricity, and data the new fuel, a realization has dawned upon us, the realization of an augmented pollution (AP). This realization reflects upon the maleficent usage of this technology. Where AI could be useful for myriads of cases, the world has also witnessed numerous scenarios where usage of AI without transparency, without empathy and without proper controls causes havoc like deep fakes, maleficent chatbots, etc.

As we reflect on this change, our CEO is pleased to introduce a governance framework for responsible use of conversational AI systems for healthcare, an initiative led by the World Economic Forum along with its partner companies. The framework offers insights from leading AI experts on stages of chatbots creation, adherence to principles like safety, efficacy, explicability, data protection and, above all, its operationalization.

Access the Report here

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