Digital Content & Process Management

Accessibility is a differentiator! Enhance digital experience for customers with platform-based offerings to manage content with AI, automation and cloud capabilities. Tech Mahindra has been a pioneer in the Enterprise Content Management (ECM) space; with over 16 years of experience in successfully delivering solutions to Fortune 500 companies across the globe. Tech Mahindra has a dedicated COE offering services on Document & Process Management, Intelligent Automation and Digital Portals

Highlights

• AI based document management for classification & search.
• Accelerate migration and modernization of legacy systems.
• Intelligent Process Automation to reduce cost and improve process TAT.
• Digital content experience platform with analytics and e-commerce

Service offerings

Document Management – Consolidate and migrate documents from disparate sources to streamline processes and adhere to regulatory compliance.

In a continually changing business environment, enterprises focus on evolving their IT strategy by embracing new technology stacks that help reduce operational cost, improve productivity and enhances user experience whilst meeting all business objectives.

In such a scenario, it is prudent to replace legacy IT systems with software that are new, reliable and user friendly. Modern Document & Process Management systems help create, manage and process documents (R&D, Patient onboarding documents, invoices, claims, etc) with high efficiency either on-prem or cloud. Tech Mahindra’s offerings on Document Management include strong capability on market leading platforms such as Alfresco, OpenText, Microsoft Sharepoint and IBM.

Onboarding - Automate onboarding process of patients and providers with document generation, OCR, workflow and e-signature capabilities.

The offering includes a centralized mobile-enabled onboarding process with open-source solution for generating, managing, storing and processing onboarding documents across the enterprise including e-signature for signoff.

Mailroom Automation – Automate mailroom operations to process incoming documents such as claims, invoice, correspondence and enrollment forms.

TechM solution for digital transformation of healthcare enterprise solution which drives toward paperless digital enterprise. Capture and classify incoming documents leveraging intelligent OCR and trigger the corresponding business process.

Portal Modernization – Modernize customer facing portal applications with lightweight and responsive UI.

Liferay Digital Business Platform offers Web content Management, Analytics and e-commerce capabilities to modernize legacy portal applications with personalization, analytics and e-commerce features.

Solutions

Smart Onboarding Automation - Automate and Digitize the Onboarding process for brokers and customers. Customer registers online and shares the required details along with supporting documents. An onboarding document/contract is generated dynamically & stored in ECM repository. The package is sent for reviews and approval through configured workflows. Once approved, the contract is shared with vendor for e- signature through DocuSign. The entire process is paperless and easy to manage at a faster speed.

mTAG - Tech Mahindra’s mTag (Machine Learning based Metadata Tagging) solution is built using artificial intelligence, big data analytics and machine-learning algorithms to enhance the effectiveness of ‘Search’ within Document Management Systems. The solution employs Big Data concepts to navigate through the company’s content, identifying relevant keywords, and automtatically adding them as metadata tags to documents. This makes ‘Search’ more smart, contextual and relevant for business users.

EzMigratePro - Tech Mahindra’s Migration solution cradles the requirement for customers to migrate from legacy Document Management Systems to latest technology stacks. With a solution that is credible, efficient and effective, Tech Mahindra has enabled several customers execute their migration plans and reap quantifiable benefits throughout the lifecycle.

Intelliclaims - Tech Mahindra has developed an offering to manage claims processing by leveraging AI and RPA automated claims processing. AI summarizes the claims documents and images for the claims handler and suggests action.

Digital Mailrom - TechM solution for digital transformation of healthcare enterprise solution, which drives toward paperless digital enterprise. Capture and classify incoming documents leveraging intelligent OCR and trigger the corresponding business process.

Alliances

• Alfresco
• OpenText
• Kofax
• Liferay
• Microsoft Sharepoint
• ABBYY
• IBM