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Sayint
Smart Insights from Conversations.

Unlocking the intelligence hidden in conversations

Sayint is a conversational analytics solution that helps companies make sense out of the enormous repositories of customer interaction data across various channels. This enables key stakeholders better understand and serve their customers and make decisions based on objectively scored data.

From optimizing resource utilization to helping customers get faster and efficient support using RPA and bots, Sayint aims to be the foremost SaaS platform for Conversational Analytics.

21% Increase in Sales Conversion
26% Increase in Customer Satisfaction Score
82% Improvement in Compliance and Audit Score
30% Improvement in Agent Performance

Features and Benefits

Sales Intelligence and Analytics

Get real-time intelligence on customer needs and competitive positioning and improve campaign effectiveness.

Compliance Monitoring

Identify relevant terms associated with potential compliance issues and reduce the risk through preventive measures.

Customer Experience

Perform speech sentiment analysis and need identification to help deliver a superior customer experience.

Agent Performance Monitoring

Determine training gaps for every agent using automated scorecards and improve performance.

What We Do

Compliance as a Service (CaaS)

Sayint’s CaaS helps call centers stay compliant with industry regulations and ensures internal processes are followed. Sayint offers a range of services, including:

Recording and storage of call center data.
Confirming agent adherence to business processes.
PII and PCI information masking and redaction from stored audio calls and transcripts.
Identify vulnerable customers on calls and flag any forced sales.

Industry Use Cases

Travel

Prevent booking errors and complaints to Air Carrier Access Act.

BFSI

Ensure compliance KPI’s via RAG reports on areas of concern with immediate alerts.

Retail

Real-time customer intelligence to the frontline staff for brand promotion.

Support Services

Reduction in response TAT from hours to minutes using auto-response via IVR/chatbots.

Why Sayint

Audit of 100% of customer interactions for visibility on all your.
Domain-specific chatbots for increased accuracy.
Dynamic report updates for real-time insights and timely action.
Compliance with industry standards such as HIPAA, PCI, FedRAMP, CJIS and GDPR.

Leading the Way

Smart Insights From Conversations.

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360 Degree Tracking Of All Customer Interactions To Increase CSAT Rates.

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Actionable, Conversation al Insights for Banking & Finance.

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Europe’s Largest Holiday Provider Deploys Tech Mahindra to Derive Conversational Insights.

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Real-Time Insights And Increased Audit Coverage In Customer Service For A Telecom Company.

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Redued Audit Workforce By 80% For Best In-Class Staffing And HR Solutions Provider.

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Reducing Friction And Increasing Sales For A Media Company.

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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.