ServiceNow

Mahindra Group

A federation of companies, bound by one purpose - to Rise. Inspired by this spirit, our legacy and values, our goal to always positively impact our partners, stakeholders, communities and the world at large, remains unshakeable.

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Tech Mahindra

We are the digital Changemakers and we are here to disrupt old ideas, blaze new trails, and create connected experiences; for a connected world.

Leadership

Our executive leadership is at the heart of our award-winning technology. These are some of the brightest and most accomplished minds in the industry. They drive their excellence forward by delivering state-of-the-art technological solutions and managing all the key financial, strategic, and operational decisions of the company.

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News & Media

Take a tour of our media section to see our latest press releases, news coverage, updates and upcoming events.

Corporate Citizenship

#RiseForGood is a way of life that we believe in here at Tech Mahindra. We understand that technology can have a transformative impact on communities. Here are our efforts to make the world a better place through our corporate and individual initiatives.

Alliances

We partner with some of the most powerful enterprises to deliver connected experiences to our customers and help them Run Better, Change Faster, and Grow Greater.

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Insights

We truly believe disruptive insights are delivered when one collaborates. Here is a sneak peek to the curated perspectives, insights, and POVs created in partnership with analysts, futurists, advisors, and storytellers.

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Joint Industry Solutions

Integrated Platform helps telecommunication providers transform their customer experience by integrating legacy systems and leverage artificial intelligence and machine learning, so the customer support cases can be routed to the right agents at the right time.
Well Plug & Abandonment Management supports oil and gas customers to simplify and manage the entire lifecycle for oilwell plug and abandonment, while meeting compliance goals, process efficiency, and keeping projects on schedule.
Digital Marketplace enhances customer experience with an over-the-top (OTT) layer which offers marketplaces. This enables the service provider to fully manage the customer journeys: buy, use and care for new digital services like 5G, while consolidating offerings from the service provider and other third parties.
B2B Digital Concierge uses Service Bridge between customers and partners that enables low-touch and highly automated service management. TechM brings in its provisioning capabilities to provision new services integrated with ServiceNow Telecommunication Service Management (TSM).

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Service Offerings

Consulting & Roadmap

With the right blend of domain, process, and product knowledge, we help our customers accelerate their digital transformation to make work, work better for them. Our consulting offerings are:

End-to-end Assessments
Digital Transformation Roadmap
Business Case Modelling
Service Experience using Design Thinking
Automation & AI-driven Operations

Implementation

Tech Mahindra offers implementation and development services by:

Leveraging Agile and SAFe frameworks in a hybrid resource model
Adopting industry best practices
Delivering projects faster using TechM accelerators
Adhering to ServiceNow recommendations
Consistent CSAT rating

Center of Excellence & Innovation

Our ServiceNow Center of Excellence and Innovation (COEI) provides prescriptive and actionable advice to maximize the value of ServiceNow investment in existing and new customer engagements. Additionally, COEI offers the repository of diverse set of reusable assets, stories, ready-to-use templates, starter kits, best practices to accelerate the deployments and ably carries out POVs and POCs to customers.

Delivery-as-a-Service

Tech Mahindra offers “delivery-as-a-service" – a managed services model to support, maintain, and enhance ServiceNow platform—leveraging vast knowledge base, automation use case repository, and lean project team using: