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Successful APM Implementation
for Tier 1 Telco in UK
Improved availability of the business critical applications

About the Customer

One of Largest provider of telecom services in UK

Challenges

  • The legacy stack had a history of various production issues notably and Capacity limitations
  • Unavailability of business services more frequently
  • Difficulties in identification of root cause of performance problems in production due to heterogeneous architecture
  • Assurance of SaaS/PaaS based application performance
  • Difficulty in identifying which business services performance, customers experience are impacted

Strategy and Implementation

  • Understanding the application performance monitoring requirements with a focus on Scalability, Performance, Availability and Reliability. We have aligned with key stakeholders including personnel in operations, infrastructure and monitoring to understand the goals and business drivers
  • Implementing and Instrumenting full stack application performance monitoring. Various patterns such as agent based, log monitoring, synthetic monitoring, agent less, SDK plug-in development etc used to implement application monitoring solution in diversified environments
  • Gathering the performance metrics includes historic trends, correlate diverse factors, and changes in performance, consumption, or error rates. major aspects for finding problems at code, application, service or host level
  • Analyzing the performance metrics data to understand the insights of the complete IT Platform, allows to run applications at their maximum of performance, and led to quick findings regarding potential problems.
  • Visualizing by creating dashboards to troubleshoot issues or give a summary of the state of applications and resources. Dashboards allow you to accurately monitor incidents and support successful business transactions.
  • Alerting anomalies to actively manage, while relying on the passive monitoring of the software to watch for changing conditions The use of filtering rules based on severities, application/host group tags provides a powerful mechanism for routing and filtering problem alerts and sent to the right support team.

Implementation highlights

  • APM Implementation and PROD APM Service Management
  • Analysis of the complete application stack performance aspects effectively at QA stage.
  • Performance assurance of IT, Network, Database, Logs, Real User experience, stage.
  • Business transactions monitoring by tagging services and processes
  • Architecture performance validation
  • Automated dependency mapping and baselining, anomaly detection and RCA

Impact

  • Reduction in high priority incidents (P1 & P2) via close liaison with key stakeholders and raising awareness.
  • Availability of business critical applications improved from 95% to 99.95%
  • Above 50% decrease in Mean Time to Repair of anomalies with the help of automated RCA
  • KPI optimizations helped in reduction of False problem alerts significantly, that inturn reduced Operational costs.

TechM Advantage

  • Expertise in implementing high quality performance testing solutions meeting customer business needs as per agreed timelines.
  • Experience in deep dive analysis to detect the application issues/performance bottlenecks
  • Experience in delivering value based solutions to customers in IoT by adopting best practices

Business Benefits

  • More than 15 Years of matured delivery excellence in APM. Large scale implementation experience - APM Implementation and Service Management of 3000+ hosts. Automated DevOps deployment tool scripts/templates
  • Experience in Dev-Test-Production performance evaluation, performance monitoring (24X7), performance profiling, Root cause analysis & recommendations
  • 200+ Pool of Certified experts proficient in APM tools like Dynatrace, AppDynamics, Ca & HP Trained, Keynote and Splunk

35+ Active customers and implementing major programs across different domains like BFSI, Telecom, Retail, Healthcare etc..

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