Application Performance Management

Tech Mahindra delivers customized application performance management (APM) solutions that help organizations manage their IT application performance more effectively and achieve greater efficiencies. This will be enabled by assuring the end-to-end performance of complex and distributed business critical IT applications of any domains (Telecom, BFSI, Healthcare, Automobiles, Airlines etc.) which are hosted on Hybrid environments (On-prem, IaaS, PaaS, SaaS) by following the below approach.

Our APM Service Offerings

Our approach to assure the performance aspects

• Understanding the application performance monitoring requirements with a focus on Scalability, Performance, Availability and Reliability
• Implementing and Instrumenting full stack application performance monitoring
• Gathering the performance metrics including historic trends, correlate diverse factors, changes in performance, consumption, and error rates
• Analysing the performance metrics data to understand the insights of the complete IT Platform
• Visualizing by creating dashboards to troubleshoot issues or give a summary of the state of applications and resources
• Alerting anomalies to pro-actively manage, while relying on the passive monitoring of the software to watch for changing conditions

This approach helps to assure the various performance aspects of application full stack, user experience, business and operations effectively

We work closely with our Partners and APM tool vendors like Dynatrace, AppDynamics, New Relic, Tealeaf, Keynote, Splunk and Elastic etc, to achieve end to end visibility of application performance

We also have differentiated offerings with our Partners who are Gartner MQ leaders

• iPerform with CA
• SmartPerf with HP(Microfocus)
• IMPACTS with Dynatrace

Differentiators

• More than 15 Years of matured delivery excellence in Application Performance Management APM
• Experience in Dev-Test-Production performance evaluation, performance monitoring (24X7), performance profiling, root cause analysis & recommendations
• 200+ Pool of Certified experts proficient in APM tools like Dynatrace, AppDynamics, CA & HP Trained, Keynote and Splunk
• 35+ Active customers and major programs spread across Telecom, BFSI, Healthcare, Automobiles, Airlines etc.
• Thought leadership through research paper publications in international forums & conference
• Enhanced customer experience, E2E service management, customer satisfaction, productivity and RoI
• Reduced revenue risks, mean time to repair, operational costs, service downtimes, support calls