Next Gen Managed Services

Managed Services outsourcing by Telecom Service Providers began in 2005 in and expanded rapidly to be adopted by most of European, MEA and Indian service providers. As an Independent Service Provider, Tech Mahindra is the first in non-OEM (Original Equipment Manufacturer) organizations to develop Managed Services capability.

The Managed Services’ landscape is currently going through multiple changes viz. adopting to network technology changes and incorporating automation in MS blueprint and leveraging technologies like AI / ML and Robotics. The emergence of SDN, NFV, IOT & AI/ML, Robotics applications will require Managed Services Providers to provide specialized services to assist their clients in leveraging these technological trends to their advantage.

Since its inception, TechM’ s Managed services portfolio has been one of its greatest strengths and delivered network operations to multiple mobile and wireline service providers across the globe. Leveraging its pedigree of IT and Automation, we have the roadmap to enhance current Managed Services to Next Generations Managed Services.

Solution Offerings

• Traditional N/w Operations and Management
• NFVi/VNF Operations and Management Services
• Operation Transformation and Automations
• Service Level Operations and Management
• 5G Network Slicing Management and Operations

Differentiators

• Extensive experience (more than 10 case studies) in different Managed Services domains - NOC, SOC, Transformation and Automation
• Established tools and automation practice delivering automation benefits to customers. We have defined automation using home grown tools, partner products and our system integration capabilities
• Established operations assessment and transformation framework (ADOPT, Maturity Model), supported by ITIL, eTOM and operational experts to define and improve operational practices, processes and governance and deliverables
• Development of use cases and deployment of Automation is supported by AI/ ML and Robotics Centre Of Excellence and TechM’ s platforms – DAAIP, RoPro, UNO, Smart inventory federation, Blue marble and Knowledge Works
• Global expertise in Partner COTS systems and Open sources development, Expertise in Industrial standards - TMF, eTOM, TAM and new concepts of NRE, CI/CD

Business Benefits

• Achievable reduction in TCO over 5 years
• Achievable improvement in MTTR
• Maximum reduction in Incident Tickets
• Demonstrable Improvements in Operational KPIs
• Development of an adaptable & scalable Operations Model
• Improvement in Time to Market
• Enhancement in customer experience & satisfaction.