“A LEADER” within NelsonHall Advanced Digital Workplace Services NEAT

Automation Redefined

Our automation solution is rapidly changing the service operations with highly proactive and cognitive services creating a world class experience. We aim to give a rich user experience by implementing personalized bots, self-service, self-heal, cognitive and machine learning (ML) solutions that automate the most common user requests and issues.

Features

TechM has been leveraging end-user automation to help clients create business-aligned services and has deployed this at several clients.

• Experience-based metrics to measure user experience (UX)
• Digital experience monitoring
• Focused on zero-touch IT automation and flexibility
• A robust and flexible end-to-end enterprise grade chatbot platform.

A Smart visibility to the expenditure

FLEX DaaS provides you solution right from procuring the hardware, to provisioning it, supporting it, and disposing it in a sustainable and environmentally friendly manner, the entire lifecycle is managed by Tech Mahindra. You get smart visibility to the expenditure on per employee per month and are easily able to flex up and down based on your demand visibility. Working globally with all major original equipment manufacturers (OEMs), we can get preferential rates and solve imminent billing issues that some clients face in certain countries.

Features

• Catalog based ‘as-a-service’ model, aligned to the user persona
• Predictable and scalable OPEX model, which is a single, predictable price per device per month
• Globally applicable device OEM discounts, competitive pricing structure
• Just in time PC refresh cycles serving up-to-date hardware ensuring currency
• Asset management services from procurement to disposal
• Enable zero-touch user provisioning through factory imaging
• DaaS bundled with unified endpoint management (UEM) solution for comprehensive end-point management
• Analytics driven device optimization
• Open avenues for reuse of refurbished devices for philanthropic initiatives
• Sustainable disposal of devices

Complete flexibility on devices & Infrastructure

Tech Mahindra’s usage of automation and our deep expertise in the enterprise mobility solutions, enables clients to seamlessly enroll their choice of devices – be it corporate owned, or user owned (BYOD) or a mobile device – IOS or Android. Apart from the devices, TechM leverages its expertise to assist clients in provisioning of other aspects of infrastructure like Office365, Google workspaces, On premises directory, Azure AD, and managed print services.

Features

• Self Service Device Provision: Simplify the device provisioning and repurposing process through Windows Autopilot. Device can be enrolled, and the entire process can be self-serviced by the end user.
• Custom and Golden images: Build, deploy and manage traditional images for custom setup
• Applications Packaged in Multiple Formats: All applications packaged in multiple deployable formats and integrated with ITSM and software deployment software for auto deployment of applications
• Optimize Printer Fleet: Managed print services provides a way to optimize the printer fleet and use printer services in a more sustainable way

Zero-Trust Security Framework

Workplace security by Tech Mahindra is designed to deliver enterprise class security using standard and enhanced practices of security framework for workspace users, devices, application, and data. Workplace security delivers all wide array of services that are tightly integrated with enterprise security standards and compliances. The solution is built upon the zero-trust framework and ensures that the devices, network, and the data is secured and at the same time transparently available to the authenticated end user.