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From Sales to Payroll, HR, Operations, and innovative business applications – an effective organization needs a wide variety of capabilities and services that go beyond software. Traditionally, most companies did as much as they could in-house, training staff to gain the technical skills required to manage various operations. The challenge today is no longer the antithesis between traditional outsourcing and in-house functions, but finding the right source for each capability. An industry know-how aggregator, BPaaS makes rules out of exceptions, adds human touch to analytics, and accounts for individual differences in a world where you just have to stay ahead of the crowd.

Tech Mahindra’s B2B Platforms help orchestrate, analyze, automate and artificially intellectualize the delivery of technology to enterprises.

Our vertical and horizontal solutions enable the standardization and consolidation of business processes while accommodating changing needs. Enterprises are assured of quick on-boarding by leveraging pre-configured and standardized processes, ready-to-use accelerators and integration frameworks.

Our Portfolio cuts across industry trends in Intelligent Automation , AI Ops, Cloud, Social, Customer Experience providing Digital Work flows cutting across industries not limited to Communication, Media and Entertainment, Energy and Utilities , Banking and Insurance, Manufacturing , Travel Transportation and Logistics , Healthcare and Retail

Delivering Business Outcomes

Based on decades of experience, our platforms can help improve agility, speed and ability; reduce operational costs; use analytics to generate insights to manage performance, identify exceptions and intervene just in time; bring in automation and most importantly enhance customer experience in as a Service (PaaS) mode
Benefits
10% Increase NPS by digital enablement
30% Efficiency Gains
35% Front and back office automation benefits
30% Faster GTM
25% Reduction in cycle time
20% Reduction in resources

Platform Classification

Horizontal
Point Solution
Vertical

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