close
Trending
UAE's Electricity and Water Utility
Shaping the digital transformation journey

About the Customer

The company carry out the duties assigned by the Ministry of Electricity and Water. Its main objective is to cater to the needs of Electricity and potable water for the population of the Northern Emirates.

Challenge

  • Complete IT Outsourcing for Run & Build, SLA drive application managed services Roll out.
  • Challenges to adapt Onsite-Offshore model by customer & minimum documentation
  • Challenges during phased wise implementation plan and setting up support landscape.
  • Complex processes to be mapped in ERP – complex tariffs, EAM, etc.
  • Inadequate legacy data

Strategy and Insight

The main objective was to focus on a digital transformation journey for optimization of billing cycles while providing enhanced visibility & enablement to the customers.

Strategy and Insight

  • IS-Utilities for 550 thousand customers Implementation of IS-U Modules-
    • CRM for Utilities, IS Utilities Device Management, IS Utilities Billing, IS Utilities FI-CA (Contract Accounting), UCES (Utilities Customer E-Services), Enterprise Portal
  • Mobility:
    • Application for Hand-Held Devices for Meter Reading Upload & Download
    • Application for Hand-Held Devices for Work Orders
  • Human Capital Management (HCM), Plant Maintenance (PM), SRM including RoS
  • Develop support templates for each ERP module to capture business processes

Impact

  • Quicker meter to cash cycle - Optimization of billing cycles.
  • Enhanced visibility & enablement to customers - bill view, online payments.
  • Better Customer service realized through the integration of Avaya to CRM which in turn is integrated to IS-U and communicating through SMS on outages, service order, bills.

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.