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Digital Transformation at Angola's National Electricity Distribution utility company

About the Customer

Our client is Angola’s National Electricity Distribution utility company. Investing in commercial and scalable technology infrastructure is of strategic importance for the company.

Challenge

Lack of revenue assurance due to technology and solution constraints, inadequacy in transactions resulting in financial instability, overlaps and gaps due to technology consolidation and operational inefficiency as there’s limited enablement in the company processes.

Strategy and Insight

The main objective was to embark on a digital transformational journey to automate and enhance the performance of utility assets with collaborative processes, providing a real-time view of Operations and Business data which are digital ready.

Strategy and Implementation

  • Business transformation was done using cutting edge SAP S/4 HANA powered with IS-Utilities.
  • Complete Digital Transformation on utility front-office processes.
  • Customer information, applications and complaints electronically were enhanced.
  • Mobile-enabled Fiori Application was implemented for company's business users.
  • Availability of in-Memory HANA Analytics for the business.
  • SAP was integrated with Backend Legacy Systems.
  • Chosen IT solution was S/4 HANA powered with SAP IS-Utilities, SAP Customer Relationship Management for utilities and SAP Business Objects for ERP.

Impact

  • Futuristic Digital Solution: Leveraged SAP S/4 HANA, integrated SAP CRM on HANA, Digital foundation laid to embrace on Smart Meter and Smart Grid journey in future.
  • Operational Efficiency: Cost saving through drastic reduction of calls logging/complaints, improved response time, improved customer satisfaction index.
  • Improved Service Quality: Enabled users to use their device of choice for business operations, enabled staff to provide quick information.

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