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Tech Mahindra Digital
Delivering “north to south’ expertise through the technology stack with expertise in customer facing channels, API Gateways, microservices, middleware, core systems and data-rich systems of record.

Tech Mahindra Digital

We take a holistic view on your enterprise and are not isolated to a single problem space. We focus in on Enterprise Agility and Product Enablement, Application Engineering and Technology Emergence.

We don’t coach from the sidelines, we dive into the detail and ensure we take joint accountability on the outcomes. Our team is driven through passion and purpose – this is passed on through the ‘legacy we leave’.

Capabilities

Enterprise Agility

Beyond methodologies & frameworks. Seeking to optimise the Enterprise through fit for purpose approaches to realising & measuring customer outcomes.

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Enterprise Agility

  • Portfolio Uplift – Lean product & portfolio planning
  • Ways of Working – Fit for purpose operating approaches
  • Metrics & Reporting – Define & establish performance metrics to support product development
  • Economic Modelling – Feasibility & in-market viability
Product Enablement

Data driven and empathy focused decision making when designing, building and commercializing your product for market.

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Product Enablement

  • Product Design – Customer centered design approaches
  • Product Commercialization – Funding economies, market commercialization
  • Inception Planning & Design – Rapid prototyping & solution design
Engineering

Treating software engineering as a craft with relentless focus on building automation into the fabric of how we work. Applying a simple philosophy of “you build it, you run it!”

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Engineering

  • DevOps – A focus on shifting quality to the left and building automation into the fabric of how we work
  • Cloud – Architecting for the future and enabling your business to respond to change
  • Engineering – API engineering with scalable and secure architectural solutions for the enterprise
  • User Interface – building seamless customer experiences through clean and usable code
Emerging Technology

Investing in intelligent technologies to challenge the status quo and accelerate impactful change for your enterprise. Ensuring connectivity with technology for social, cultural and environmental good.

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Emerging Technology

  • AI/ML – Feature engineer and build AI/ML models to take your business to the next level
  • Insights – Make sense of vast amounts of data and turn them into data-driven informed decisions

Leading the Way

  • Case Studies
Financing and Real-estate

Enable a market leading first to service mortgage products through the real-estate industry

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Financing and Real-estate

Business Challenge

A leading bank in Australia & Real-estate client formed a strategic partnership to enable a market first digital integration permitting loan product approvals for property purchases via Australia’s largest online real-estate website.

Solution & Approach

Our team were pivotal in working with the Bank and the Real-estate teams. We supported the Design, Build and test of the business & technology integration layer to source data for straight through processing via the online channel.

The solution facilitated straight through processing for immediate response & approval.

Enhanced CX for online application with support for intuitive form pre-population & population of customer data through authenticated channels

Integration of a cross platform chat-client to support queries for products

Business Benefit

  • Increase customer product applications
  • Increase customer experience & uplift UI framework to React
  • Enable a market first customer experience for property seekers
Cloud Commercial

Fit for purpose Cloud migration strategy against reusability & scalability for the enterprise

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Cloud Commercial

Business Challenge

Our client is undergoing a cloud migration. With a multitude of options available what is the current approach or option to take. Digi Route provided a Technology & Service evaluation for cloud to determine fit for purpose against workload for AWS Lambda or AWS ECS and Identified cost & a commercial benefit case against service usage & application traffic.

Solution & Approach

  • Technology evaluation (Serverless vs Containers) - fit for purpose assessment for workload. AWS Lambda or AWS ECS ec2launch type/Fargate
  • Identified Total Cost of Ownership calculation - Run and build component of the asset from dev to prod including CI/CD pipeline
  • Develop Cost projection for Lambda and Containers based on current application traffic profile for all Service Engines.
  • Guided design solution for Authorization & Authentication of the microservices architecture.
  • Breaking down current Service Engines into microservices and validating proposed solutions for helping turn the application to async from synchronous form
  • Built pattern for deploying ECS clusters
  • Seeding way to migrate from ECS to EKS to solve the problem of Service mesh, service discovery & registry.

Business Benefit

  • Cost analysis of Serverless and containers has considerably lowered the potential spend for running all the Service Engines
  • Patterns being developed are defined for reusability and scale as cloud capability matures. (i.e pivoting Lambdas to Fargate to a potential future state of leveraging off EKS)
Ways of Working

Enabling a workforce for scale, collaboration and new ways of working

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Ways of Working

Business Challenge

Complex monolithic platform that supporting a key primary Digital Channel for one of our Clients. The platform had multiple sources of project demand, a workforce that was project managed with stop start delivery, legacy ways of working and project driven.

Solution & Approach

Our team were engaged to uplift the platform delivery model. Key focus areas were:

  • Development of an enhanced operating model (supported by complemented Workforce Management planning).
  • Cadence driven planning & delivery, capacity-based funding model and platform led delivery (moving away from stop-start project mindsets).
  • A focus on team norms and ways of working to empower the teams to own their outcomes.
  • Transparency of delivery through cadence, real-time informed reporting and business benefits lead decision making.

Business Benefit

  • Aligned business-technology decision making (not entirely project management led)
  • A measured throughput in delivery 25% uplift
  • Increased team engagement trending positive from a negative engagement score (despite the technology stack & complexity)
  • Increased frequency of releases to market

Dark Mode

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Hibernate Mode

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ECO
ENGINE
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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.